Refund policy
7-Day Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return RAN code, as well as instructions on how and where to send your package. Items sent back to us without a RAN code requesting a return will not be accepted.
You can always contact us for any return questions at [email protected].
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
COLOUR DISCLAIMER
The colours of dresses on our website may vary from monitor to monitor, and the actual product you receive may or may not represent the perceived colours that you see on your screen.
External factors such as lighting and flash photography may also affect the true colour of some dresses. However, we strive to accurately identify the colour of the garment within the product title or product page. If you are still unsure, please contact our customer service team at [email protected]. A refund for this return reason will not be accepted.
Post-Return Information
All pending return requests will be processed within 5 business days from the date the return is received. Once approved, all returns will be processed within 5-10 business days of physically receiving your item.
Please disregard the "Delivered" tracking status when returning an item to us, as this may mean your parcel has simply been delivered to our PO Box but has not yet been physically collected by our returns team. You will be contacted once your return is received and transferred to our customer service team at [email protected] for processing.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Clearance items (30–80% off) are not returnable or exchangeable.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method or Store Credit.
Please remember it can take some time for your bank to process and post the refund. However, Store Credit will be applied as soon as it is approved.
Additionally, if you choose Store Credit for your return, we will issue the full amount as Store Credit with no deductions.
Store Credit Policy
- Store Credit cannot be transferred to another person or account.
- Store Credit can only be used online on our website.
- Store Credit cannot be purchased; it is only provided when previously purchased items have been returned, and you have been issued "Store Credit" as a refund method.
- Any purchase amount exceeding the value of the Store Credit will require an additional payment for the remaining balance.
- Store Credit will never expire once issued as a full refund.